Shipping Policy

Thank you for shopping with Gryvane. We are committed to providing you with a smooth and reliable shopping experience. Below, you will find the details regarding order processing, shipping, tracking, and delivery.

Order Processing & Delivery Timelines

Processing Time: Orders are prepared and processed within 1–2 business days.
Transit Time: Once shipped, orders generally take 2–5 business days to arrive.
Estimated Delivery Time: Your order should arrive within approximately 3–7 business days from the date of purchase.
Cut-Off Time: Orders placed after 5:00 PM (ET) will be processed on the next business day.

Business days are Monday through Friday, excluding applicable public holidays.

Shipping Information

Shipping Areas: We currently ship within the United States to eligible addresses available at checkout.
Shipping Costs: Free shipping is provided on all orders.
Delivery Address: Orders are shipped to the delivery address entered during checkout. Please review your address carefully before completing your order to prevent delays or delivery problems.

Order Modifications

If you need to modify your order or delivery address, contact support@gryvane.com as soon as possible with your order number and the requested change.

We will try to accommodate your request, but modifications cannot be guaranteed after an order has been processed or shipped.

Lost or Delayed Packages

If your package appears to be lost or delayed beyond the estimated delivery period, contact support@gryvane.com with your order number and tracking information.

Our support team will review the shipment status and assist you with the appropriate next steps.

Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number and an available tracking link.

Tracking information may require a short period to become active after the shipping confirmation is issued.

Cancellations

To request an order cancellation, contact support@gryvane.com immediately.

If your order has not been shipped, it may be cancelled for a full refund.
If your order has already been shipped, it cannot be cancelled and must be handled according to our Returns & Refund Policy.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address during checkout.

Gryvane is not responsible for delivery delays, failed deliveries, or packages delivered to an incorrect address provided by the customer. If you notice an address error before your order ships, contact support@gryvane.com immediately.

Address changes may not be possible after an order has been shipped.